Do you offer other paper/envelope/color options than the ones listed?
Yes! Please contact us and specify what you're looking for. We will do our best to source any paper product for you. Custom ink mixes have a $45 fee.
Can you make a physical proof of my invitation suite?
We can provide a physical proof for our flat-printed invitations, but unfortunately we do not make physical proofs of our letterpress and foil products because the bulk of the cost is in the set-up and plates/dies that must be ordered to produce even a single print. We can, however, mail you samples of our previous work to give you an idea of the quality you will receive when you order with us.
Can I stop by your studio?
We take in-person consults by appointment only. Meetings happen Mon-Thurs and occasional Saturdays. Please contact us to request a free consultation. If you'd rather do this all virtually, no problem! We can also mail you physical samples of our work if an in-person meeting isn't doable.
What is your turnaround time?
Most projects require 6-10 weeks to design, proof, print and assemble. Custom orders typically take 8-12 weeks to complete or more. Please note more complex orders may require additional time (ie. Calligraphy) and schedule accordingly. We are not responsible for project delays as a result of the client.
Rush orders are dependent on availability and will incur a $200 fee. Please contact us to confirm availability. The quickest turnaround for most rush orders is 12 business days.
Do you offer samples?
Samples are available upon request. Our samples will have pre-printed artwork on it and is meant to give you an idea of the quality of our design, paper and printing.
Do you create custom invitations?
Yes, we can create custom stationery that isn't part of our house collection. We take on a limited number of custom projects per year and we recommend booking a slot with us at least 4-6 months before you plan to send them out. Fill out our Invitation Questionnaire with your preferences and design direction to initiate the process and we'll go from there.
Do you offer just printing services?
Yes, depending on our availability. We can offer a discount for print-ready artwork provided.
Why should I invest in letterpress?
We understand that digital or flat printing is a fast and affordable method for many people. While this can result in beautiful prints, letterpress printing offers a textural element that digital printing cannot achieve. Letterpress printing is a hand-crafted process that produces an authentic impression that you can see and feel. So if you want a texturally interesting piece that is classy and timeless – you cannot go wrong with letterpress!
Do you offer envelope addressing services only?
Yes. We prefer that you purchase your envelopes through us, but if you have purchased your invitations elsewhere and would like us to address them using one of our methods (digital calligraphy or hand scripted calligraphy), we can help with that. We cannot guarantee that we will be able to print or calligraph on envelopes you provide, but you may send us a sample so that we may test and confirm.
What if there is a mistake on my addressed envelope?
If the mistake was ours, we will correct it as quickly as we can and ship them to you at no cost. If the error originated with the client, we will charge the normal calligraphy fee plus a $25 setup fee and shipping.
Do you teach workshops?
We'd love to someday, but at this time we are not offering any workshops or private printing lessons.
I'm in the wedding industry. Are you available for styled shoots?
Yes, we usually can participate in styled shoots if our schedule allows! Contact us as early as possible with the details. :)
What is your Return Policy?
Due to the custom nature of the product, returns are not accepted. If you decide to cancel an order before any print production begins, cancellation may be possible so long as the materials have not been ordered, however, initial (50%) deposits are final. Orders cannot be canceled once you sign off on proof and print production begins. We cannot accept returns or process refunds due to errors on approved proofs (ie. Typos), regardless of where the error originated. If an error is caught, we may be able to offer a print discount for any reprints. For any print error on our part, a complimentary reprint or refund will be provided.